> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# Refunds & Cancellations

### Can I cancel an order after payment?

Contact FastCOC immediately. Cancellation eligibility depends on whether processing has already started, whether the request has been sent to an external provider and whether costs have already been incurred.

### Can I receive a refund after the document has been issued?

Personalised documents that have already been completed are generally not refundable simply because they are no longer required. Applicable consumer rights and the FastCOC Refund Policy still apply.

### What happens if the manufacturer cannot issue the document?

The case will be reviewed according to the service conditions and Refund Policy, including any verification, administrative or third-party costs already incurred.

### Can I request a refund if a registration authority rejects the document?

Send us the written rejection together with the document received. We must first determine whether the issue concerns the document itself or additional local registration requirements.

### What happens if processing takes longer than expected?

Processing periods are estimates unless the selected service specifically includes a stated guarantee. Any applicable compensation or refund depends on the product conditions and Refund Policy.

### I placed the same order twice. Can one be cancelled?

Contact support immediately and provide both order numbers. Duplicate orders are easier to resolve before processing begins.

### Are delivery charges refundable?

Shipping costs may no longer be refundable once dispatch has taken place or the courier service has already been purchased.

### How do I request a refund?

Contact support using the email address associated with your order and provide:

* Order number
* VIN
* Reason for the request
* Any relevant supporting evidence

Submitting a request does not automatically mean that a refund has been approved.

### How long does an approved refund take?

Once approved, the refund is returned to the original payment method. Your bank or payment provider may require additional business days before the funds appear.
|| Need help with a cancellation or refund?

Contact our support team and include your order number, VIN and a clear explanation of your request.

Providing supporting documents when relevant can help us review your case faster.

Email: info@fastcoc.com