Payments & Billing

Which payment methods can I use?

The payment methods currently available to you are displayed securely during checkout.

Available options may vary depending on:

• Your country
• Currency
• Device
• Payment provider
• Security and verification requirements

If a payment method is not displayed during checkout, it is not currently available for that transaction.

Why was my card payment declined?

A payment may be declined for several reasons, including:

• The card issuer rejected the transaction
• Insufficient funds
• Incorrect card details
• 3D Secure or authentication failure
• Fraud-prevention checks
• Online or international payments are disabled on the card

If the payment continues to fail, contact your bank or try another payment method available at checkout.

Is my payment information stored by FastCOC?

Card information is processed securely by the payment provider and is not normally stored directly by FastCOC.

The payment provider may use secure tokens or other technical identifiers when necessary to process authorised payments.

Never send complete card details, passwords or online banking credentials to FastCOC support.

Can I receive an invoice for my order?

Yes.

Please enter your billing information correctly during checkout, including, where applicable:

• Full name or company name
• Billing address
• Country
• Tax or VAT number
• Other required company details

If you notice an error after ordering, contact FastCOC support as soon as possible.

Invoice changes may be limited once accounting documents have already been issued.

Is VAT included in the displayed price?

The final checkout total shows the taxes applicable to your order based on the product, billing information and applicable tax rules.

Always review the complete price shown at checkout before confirming your payment.

Tax treatment may vary depending on the customer's location and status.

Can I pay in a different currency?

You can use the currencies made available on the FastCOC website or during checkout.

If your card or bank account uses another currency, your bank or payment provider may automatically convert the transaction.

Your bank may apply:

• Its own exchange rate
• Currency conversion charges
• Foreign transaction fees

These charges are controlled by your bank or payment provider, not by FastCOC.

What should I do if I was charged twice?

Do not place another order immediately.

Contact FastCOC support and provide:

• Your order number
• The email address used for the order
• The date and amount of both charges
• Evidence showing the duplicate transactions

We can then compare the payment records with the payment provider.

A pending bank authorisation is not always a completed second charge, so the transactions must be verified before a refund is requested.

Why is my payment being reviewed?

Some payments may require additional verification for fraud prevention, security or regulatory purposes.

During this review, we may need to confirm information related to the payment or order.

Processing of the Certificate of Conformity may begin only after the payment has been successfully confirmed.

Contact our support team and include:

Your order number
The email address used for the order
A clear description of the payment or invoice issue

For your security, never send your full card number, card security code or online banking password.

Email: info@fastcoc.com

Updated on: 20/09/2026