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# Orders & Processing

### How do I place an order for a Certificate of Conformity?
Select the appropriate vehicle category and manufacturer on FastCOC, then complete the order form with the requested vehicle information. Upload any required documents and complete the payment.
Your order can be processed once the necessary information and documents have been received and verified.
### What information do I need before ordering?
In most cases, you should have:
* The complete VIN (Vehicle Identification Number)
* Vehicle manufacturer and model
* First registration date
* A clear copy of the vehicle registration document
Depending on the vehicle and the selected service, we may request additional information or documents.
### Can I order if I do not yet have the registration document?
In some cases, FastCOC can perform an initial review using the VIN and basic vehicle information.
However, a registration document or another form of supporting documentation may still be required before the order can be fully processed.
### When does the processing time begin?
The processing period starts once:
* Payment has been successfully confirmed
* All required vehicle information has been provided
* All necessary documents have been received and are readable
Any time spent waiting for missing or corrected information is not included in the stated processing time.
### Do weekends and public holidays count as working days?
No.
When a processing time is expressed in **working days**, Saturdays, Sundays and applicable public holidays are normally excluded.
### Can I change the VIN after placing the order?
Contact FastCOC support immediately if you notice an incorrect VIN.
A correction may be possible if the request has not yet been submitted to the manufacturer or document provider.
Once external processing has started, changing the VIN may no longer be possible and a new order or additional charge may be necessary.
### Why is my order on hold?
An order may temporarily be placed on hold for several reasons, including:
* Missing vehicle information
* Unclear or unreadable documents
* Payment verification
* Additional vehicle eligibility checks
* Incorrect information that needs confirmation
Check your email and your FastCOC customer account for any request from our team.
### Can I place one order for several vehicles?
Normally, no. Each Certificate of Conformity is linked to a specific vehicle and VIN, so each vehicle requires its own order.
If you are a dealer, importer or business customer handling multiple vehicles, contact FastCOC support for assistance with multiple requests.
### Can a dealer or importer order on behalf of a customer?
Yes.
A dealer, importer or other authorised person can place an order, provided they are authorised to use the vehicle information and submit the required documentation.
Make sure the billing and delivery information entered during checkout is correct.
### Can I request urgent or priority processing?
Priority processing is available only when it is specifically offered on the relevant FastCOC product page.
Priority service cannot bypass:
* Manufacturer verification
* Missing documentation
* Eligibility checks
* Processing times controlled by external providers
Always check the individual product page for the available processing options.
### What happens if I entered incorrect vehicle information?
Contact FastCOC support as soon as you notice the mistake.
Corrections are generally easier before processing begins. If the request has already been sent to an external provider or manufacturer, some details may no longer be changeable.
Include your **order number, VIN and the correct information** when contacting us.
### How can I check the status of my order?
You can monitor your order through the FastCOC order tracking system or by signing in to **My Account** and opening the relevant order.
We may also send important updates or requests for additional information to the email address used when placing the order.
|| Still need help?
If you have a question about an existing order, contact our support team and include your order number and VIN so we can assist you faster.
Email: info@fastcoc.com