Delivery & Tracking

How will a PDF document be delivered?

Digital documents are normally sent to the email address used for the order and may also appear in My Account when that feature is available for the order.

How are original paper documents shipped?

Original documents are shipped to the delivery address entered during checkout using the delivery service shown in the order.

Tracking is provided when the selected service includes it.

When will I receive my tracking number?

Tracking becomes available after the original document has been prepared and handed to the courier.

Please note that processing time and shipping time are separate.

Can I change the shipping address after ordering?

Contact FastCOC support before dispatch.

Once the parcel has been handed to the courier, an address change may no longer be available or may be subject to an additional fee.

What should I do if the tracking has not updated?

Courier tracking scans can sometimes be delayed, especially around:

• Weekends
• Public holidays
• Customs checks
• Transfers between courier networks

If there has been no movement for an unusual period, contact FastCOC support with your order number and tracking number.

What happens if the original document is lost in transit?

Contact FastCOC support as soon as possible.

The courier investigation, replacement eligibility and delivery responsibility will depend on the selected shipping service and the circumstances of the loss.

Are customs charges included in the delivery price?

Import duties, customs charges and local handling fees are not normally included unless explicitly stated.

These charges may apply to destinations outside the customs area from which the document is dispatched.

Any customs or import charges imposed by the destination country are generally the responsibility of the recipient.

I did not receive the PDF email. What should I check?

First, check:

• Spam folder
• Junk folder
• Promotions folder
• The email address entered during checkout

If you still cannot find the document, contact FastCOC support with your order number so we can verify the delivery.

Can a document be sent again?

A digital document can usually be re-sent after the order and recipient have been verified.

Re-shipping an original paper document may involve additional courier or document reissue costs.

Contact our support team and include:

Your order number
VIN
Tracking number, if available
The email address used for the order

Email: info@fastcoc.com

Updated on: 20/09/2026